Our privacy commitment to you
Your data is managed with transparency, security, and respect at all times.
Introduction to our privacy policy
We value your trust and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use zelanastroneona.com.
By using our website, you agree to the practices described here. We comply with Australian privacy laws, including the Privacy Act and Australian Privacy Principles.
How we collect your data
We collect personal information directly from you and automatically through your use of our website to provide and improve our services.
Information you provide to us
- • Contact details such as name, email address, and phone number
- • Details submitted in consultation or inquiry forms
- • Feedback, comments, or suggestions you share with us
- • Requests for information or support
- • Communication preferences and consents
Information collected automatically
- • IP address, browser type, and device information
- • Pages visited and time spent on the site
- • Usage patterns and interactions with content
- • Cookies and similar technologies
- • Referral sources or links used to access our site
How we use your information
Your data is used to deliver services, respond to inquiries, and improve our website’s functionality and security.
- • To respond to your requests or consultations
- • To provide personalised guidance and recommendations
- • To improve and secure our website
- • To send important updates or notifications
- • To monitor site usage for analytics
- • To comply with legal requirements
- • To maintain accurate records for service delivery
Our promise: Your personal information is handled securely, transparently, and in accordance with Australian privacy regulations.
How we share your information
We only share your data with trusted service providers or as required by law, never for unrelated marketing.
Service providers
Third-party providers may process data to help us deliver services, always under strict confidentiality agreements.
Legal obligations
We may disclose data if required by law, regulation, or court order.
Anonymous statistics
Aggregated data may be used for analytics but does not identify you personally.
Your data rights
You have the right to access, correct, delete, or limit your personal data held by us at any time.
- • Request a copy of your personal data
- • Ask us to correct inaccurate information
- • Request deletion of your personal data
- • Request transfer of your data to another provider
- • Object to certain uses of your data
- • Request limits on data processing activities
To exercise your rights or ask questions about your data, contact our privacy team using the information below.
How we protect your information
We use technical and organisational measures to keep your data safe from unauthorised access or misuse.
Technical safeguards
- • Secure servers and encrypted communications
- • Regular security audits and updates
- • Access controls and authentication protocols
- • Continuous monitoring for vulnerabilities
Organisational safeguards
- • Staff training on privacy and data protection
- • Access restricted by role or responsibility
- • Clear policies for handling personal data
- • Ongoing review of privacy procedures
How long we keep your data
We retain your data only as long as necessary to provide services and meet legal obligations.
- • Account details are kept while you use our services
- • Consultation notes are retained for service quality
- • Emails are stored for client support records
- • Transaction records kept for compliance
- • Preferences stored as long as relevant
You can request deletion of your data whenever you wish.
Transfers outside Australia
If your data is transferred overseas, we ensure it is protected to Australian privacy standards.
- • Data only shared with trusted partners
- • Strict confidentiality agreements in place
- • Compliance with legal safeguards required
- • Review of partners’ privacy practices
Cookies and your privacy
Cookies support website functionality, analytics, and personalisation. You can manage preferences at any time.
Types of cookies used
- • Support core features and security measures
- • Monitor site performance and usage
- • Remember your preferences and settings
- • Enhance usability and site experience
You can disable cookies in your browser, but some features may not work as intended.
Policy changes and updates
We may update this privacy policy as needed to reflect changes in law or our practices.
- • Notice posted on website for major updates
- • Direct email if required by law
- • Date of last update listed at top
- • Archived versions available on request
Please check this policy regularly for any changes.
Contact our privacy team
Reach out if you have privacy concerns or wish to exercise your rights.
zelanastroneona
Suite 903 / 241 Adelaide Street, Brisbane, QLD 4000 Australia
Phone: +61-2-9469-0819
Email: content@zelanastroneona.com
Policy last updated September 13, 2025
Effective from September 13, 2025